Claims

Make or check a claim

Cam, our AI claims assistant, is the fastest way to start. Cam checks your document checklist first, so your file reaches the insurer complete and nothing stalls.

Cam

Claims, from first notice

AI assistant

I'm Cam, an Elsewhere AI assistant for claims. First I will check exactly which documents your claim needs. Decisions on claims are always made by people at the insurer, not by me.

Good places to start

This conversation

Conversation started
Confirmation pending
Claim recorded

The checklists below are reference material from the claims rules. Progress shown here reflects only what has actually happened in the conversation.

What your claim will need

The same checklists Cam works through, from the claims rules. Having these ready is what makes a claim move quickly.

Medical

· Medical report naming diagnosis and dates
· itemised invoices
· proof of travel
· proof of payment

Baggage

· Police report within 24 hours for theft
· carrier irregularity report
· list of items with values
· proof of travel

Cancellation

· Written evidence of the reason
· booking invoices
· refund confirmations from each provider

Delay

· Carrier confirmation of length and reason
· proof of planned and actual travel times

Elsewhere has no authority to decide, settle, or pay any claim. Cam records and prepares; the insurer decides, within 15 working days of a complete file, and their decision comes to you directly.